FAQs

Frequently Asked Questions

📦 When will my order arrive? Most orders reach our customers in Poland within 3–5 business days. We maintain a strict 0-day transit policy between our final sorting stages to ensure your home upgrade arrives without delay.

🧶 How do I remove the "creases" from my new rug? Rugs are shipped rolled to ensure safety. Once unrolled, any minor creases will naturally flatten within 48–72 hours of foot traffic. Reverse-rolling the rug for a few hours can also speed up the process.

🧼 Can I vacuum my rypecksair rug? Yes, we recommend regular vacuuming with a suction-only setting. Avoid using rotating beater brushes on high-pile or delicate woven rugs to prevent fiber snagging.

💳 Which payment methods do you accept? We support secure options including BLIK, PayU, Visa, Mastercard, and Apple Pay.

💬 Need styling advice? Our interior specialists are available to help you choose the right size and texture for your space. Email: info@rypecksair.com Phone: +33 6 85 39 95 01